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Commonly asked consumer questions
 

Why should I give up my old mattress? Aren't all mattresses the same?
Hardly. The innerspring mattress was invented in 1925 and has remained virtually unchanged since then. Although placing steel springs inside a quilted pad was far more advanced than stuffing animal hair or feathers into a bag, the real breakthrough in sleep science would not happen for another 70 years when Swedish scientists perfected the NASA-developed TEMPUR® pressure relieving materialTM. Over the years, people have looked for alternatives to the innerspring such as foam rubber, waterbeds, futons, and even air mattresses. However, each force the body into the same unnatural, twisted and contorted positions. A mattress should do the exact opposite. It should conform to your shape, not force you to conform to it. The Tempur-Pedic® mattress does just that. Using your body heat and mass, it conforms to the exact shape and weight of your body.

What exactly is the TEMPUR® pressure relieving materialTM?
It is a viscoelastic, open-celled, temperature and weight sensitive material. Originally developed for NASA in the 1970s, it was designed to conform to any individual's body and relieve the pressure of the tremendous G-forces experienced by astronauts during lift-off and flight. This material was innovative and extremely promising; however, it proved too difficult (and expensive) to produce in large quantities for the general public or medical use. It would not be until 1991 that a Swedish company, Fagerdala World Foams, would introduce TEMPUR® pressure relieving materialTM, the vastly improved reinvention of the original NASA formula. After nearly a decade of extensive research, their painstaking efforts were finally a success. The result: a higher density, more reactive, more affordable and much more durable space-age material.

Is TEMPUR® pressure relieving materialTM different from foam?
TEMPUR® pressure relieving materialTM is viscoelastic and made up of billions of spherical shaped, open cells that are temperature and weight sensitive. Visco - resistant to change of shape; Elastic - able to return to its original shape after being forced to change. This viscoelastic property, along with the material's temperature sensitivity, allows it to become softer in warmer areas (where your body is making the most contact with the surface) and remain firmer in cooler areas (where less body contact is being made). Therefore, TEMPUR® pressure relieving materialTM is able to conform to any body shape or size, even the hard to reach lumbar area of your back. Regular foam is not as sensitive to temperature and, although it is elastic (not viscoelastic), it stretches and contorts when placed under pressure. Instead of changing shape, the cells of TEMPUR® material actually shift position to conform to your body's unique characteristics. By absorbing and evenly distributing your body weight over the entire surface, the material is able to virtually eliminate the pressure points that cause you to toss and turn. In fact, it has been clinically proven to reduce tossing and turning by more than 70%.

How does the TEMPUR® pressure relieving materialTM differ from other products claiming to be viscoelastic?
Simple. In most cases, those other products have a much lower density, are not as sensitive to your body temperature, are typically too soft to provide any therapeutic support, and do not have the endorsement of thousands of medical professionals around the world. TEMPUR® pressure relieving materialTM has a density of 5.34 lb/ft3, helping to make it much more durable than others having densities of no more than 3.8 lb/ft3. Other products more closely resemble the original formula developed by NASA and lack the important improvements made by Fagerdala of Sweden in both durability and performance. We are so confident in the quality of our mattresses that we offer an industry leading 20-year limited warranty. As if that's not enough... NASA was so impressed with our improvements to their viscoelastic material, they presented us with an award saying so.

Isn't it better for you to sleep on a hard mattress?
Absolutely not. A hard, nonconforming surface forces your body to adapt to its flat shape, bending your spine into an unnatural (and uncomfortable) position. The result: lower back pain and less restful sleep. This conventional surface also creates pressure points at the shoulders, hips, and feet, which can cause you to toss and turn trying to find a more comfortable position. On a hard mattress, there simply isn't a more comfortable position.

Will the body molding of the TEMPUR® pressure relieving materialTM make me hot and sweaty or cut off my circulation?
On the contrary. The open-celled physical structure of the TEMPUR® pressure relieving materialTM is self-ventilating. Air is able to travel throughout the material and actually dissipate body heat, therefore eliminating the need for special channels or vents. By eliminating counter pressure, blood flows freely throughout your body without harmful capillary compression and restriction caused by pressure points. Our products are currently used by thousands of medical facilities around the world to help prevent and cure pressure ulcers that are caused by counter pressure, perspiration, and/or poor circulation.

Is there a breaking-in or adjustment period associated with your product?
We find that most of our customers are very comfortable the very first night. Others may need a few nights to get used to the increased support they experience in their lumbar or lower-back area. Some Tempur-Pedic® sleepers may experience a gradual softening of their mattress or pillow within the first few weeks of use. This could result because the "windows" of some cells may not completely open during the manufacturing and curing process. As the material cures, most of the cells will open up, but some remain closed until you actually use your mattress or pillow. Once all of the cells are open, air will be able to enter and leave the product more easily - resulting in a seemingly "softer" or more responsive surface. However, the density and other supportive characteristics of the TEMPUR® pressure relieving materialTM remain the same.

Sounds great. But I need a little more proof.
Very well. Perhaps the most convincing proof can be seen in the skyrocketing popularity of our products. Since our humble beginnings in 1991, our products have been featured on Dateline NBC, CNN’s Business Unusual, CNBC’s Power Lunch, the Discovery Channel and NBC’s Today Show. If that isn’t enough, there have been multiple scientific studies, including one at the University of Maine, to document the miracle-like results of sleeping on the Tempur-Pedic® mattress.

What did those research studies reveal?
Computer mapping using a pressure-monitoring pad with hundreds of individual sensors shows that the Tempur-Pedic® mattress virtually eliminates potentially harmful pressure points. These same pressure points can cause you discomfort and a seemingly endless night of tossing and turning. Sleep clinic studies indicate that the Tempur-Pedic® mattress cuts the average nighttime tossing and turning by more than 70%! Reports from some of the thousands of medical professionals using Tempur-Pedic® v products reflect positive results for patients suffering from lower-back pain, headaches, stiff neck, sciatica, painful hip joints, insomnia, and other sleep ailments.

Does the Tempur-Pedic® mattress require any special care or protective pad?
None whatsoever. And, unlike conventional mattresses, it never needs to be turned or rotated. The TEMPUR® pressure relieving material'sTM molecular structure has a permanent memory that helps it return to its original shape time after time. Our anti-mite and anti-allergy treated terry cover protects the TEMPUR® material and is zippered on all four sides for easy removal and washing. Tempur-Pedic® 's cover is so advanced that it eliminates the need for conventional mattress pads altogether.

Can Tempur-Pedic® products help reduce the effects of allergies?
Tempur-Pedic® products are 100% CFC-free and allergy resistant. Tempur-Pedic® mattresses and pillows feature our treated terry cover that helps make them resistant to bacteria, mold, mildew, mites, and odor-causing germs.

Is the Tempur-Pedic® Swedish MattressTM truly affordable?
Yes. The Tempur-Pedic® mattress is priced about the same as most other top-of-the-line products. The price of a queen-size premium innerspring or adjustable air mattress can range from $1,200 to $1,500 with some exceeding $2,000. Tempur-Pedic® 's financing option makes it easy for you to begin sleeping the best sleep of your life right now!

Can I return the mattress if I don’t like it?
Absolutely. We want you to experience the Tempur-Pedic® Swedish Mattress in your own bedroom before making a final decision. Sleep on our mattress for at least two weeks; if you are not satisfied in every way, anytime during the trial period, we will pick up the bed* – no questions asked. We’ll reimburse your full purchase price less only the original shipping charge. It’s that simple.


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Please visit our showroom or call us 24hrs a day for more
information & Prices
408. 364. 2222
 
*Tryout offer is available on mattresses and non-adjustable sleep systems only. Adjustable bases, pillows and other comfort products are not eligible for a tryout period.
 

Giving Back to the Community

Giving back to the community has been one of Bed & Back Shop's main objectives. In an effort to end hunger, Bed & Back Shop has been committed to feeding the homeless once a month in downtown San Jose. Due to the budget cuts in California, some of the shelters cut back on providing breakfast and lunch every 3rd Sunday of each month. So to fill that void, we have been providing hot meals every 3rd Sunday for the past 10 months. So when you purchase a mattress with us, we will donate $20 to feed the homeless. Click here for pictures from our events.

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